Shipping policy

Last updated: 8 September 2026

How, when and where we deliver.

Questions: help@maisonlisse.shop, Monday to Friday, 09:00–17:00, reply within 1–2 business days.

1. Where we deliver

We deliver across mainland France, including Corsica.

We don't currently deliver to the French overseas territories, to PO boxes or to military addresses. If you're outside our delivery area, email help@maisonlisse.shop and we'll let you know when that changes.

2. When we send your order

  • Order cut-off: 17:00, Monday to Friday.
  • Orders placed after the cut-off, at the weekend or on a public holiday are picked up the next business day.
  • Processing: 1–2 business days. That's the time we need to check, pick and pack your order and hand it to the carrier.

We only dispatch once payment has been approved. If we need to check a payment or an address first, it can take a little longer — we'll email you if so.

3. How long delivery takes

  • In transit: 5–10 business days after dispatch.
  • Total: 6–12 business days from the day you order.

These are estimates rather than promises. Busy periods — Black Friday, Christmas, the sales — plus bad weather, strikes and carrier backlogs can add a few days.

If your order is going to be significantly delayed, we'll tell you, and you can wait for it or cancel for a full refund.

4. Delivery costs

Delivery is calculated at checkout, based on your address and the delivery option you pick. The full amount is always shown before you pay — nothing gets added afterwards, and there are no customs charges or handling fees on deliveries within France. The price you see is the price you pay.

Free delivery applies whenever it's advertised on the site, and on orders above the threshold shown at checkout.

5. Who delivers

We ship with Colissimo (La Poste), Mondial Relay, Chronopost, DPD France and GLS. Which one carries your parcel depends on the delivery option you choose and where you are, so we can't guarantee a particular carrier for a particular order.

Where it's offered at checkout, you can have your parcel sent to a pickup point (point relais) instead of your home.

6. Tracking

  • You'll get an order confirmation email as soon as you've ordered.
  • You'll get a dispatch email with a tracking number and link as soon as your parcel leaves us.

Tracking can take up to 24 hours to show its first scan, so don't worry if it looks quiet at first. If you haven't had a dispatch email within 3 business days, check your spam folder and then get in touch.

If you've ordered several items, they may arrive in separate parcels on different days — at no extra cost to you. Each one has its own tracking number.

7. If nobody's home

The carrier will usually either try again or leave a card and hold your parcel at a nearby pickup point or depot. Most carriers hold parcels for 10 to 15 days before sending them back to us.

If a parcel comes back to us uncollected, we'll email you. You can have it sent out again — a second delivery charge applies — or take a refund of the item price, less the original delivery cost.

8. Wrong or incomplete addresses

Please check your address carefully before you confirm: building, floor, entry code, and a company name if it's going to an office.

Spotted a mistake? Email help@maisonlisse.shop with your order number straight away. We can nearly always fix it before dispatch, but not once the parcel has gone. Extra costs caused by a wrong or incomplete address may be passed on to you.

9. Lost, late or damaged parcels

Your parcel is our responsibility until it's in your hands.

  • Running late: if tracking hasn't moved for 7 business days, contact us and we'll open an investigation with the carrier.
  • Lost: if the carrier confirms it's gone, we'll send a replacement free of charge or refund you in full — your call.
  • Damaged in transit: email help@maisonlisse.shop within 7 days with photos of the item, the packaging and the shipping label. Once we've reviewed it, we'll send a free replacement. Full details are in our Return & Refund Policy.
  • Marked delivered but not there: get in touch. We'll pull the carrier's proof of delivery and drop-off location, and work through it with you — check with neighbours and any safe place you've set up while we do.

10. Changing or cancelling an order

Email help@maisonlisse.shop with your order number as soon as you can. We pack quickly, so we can only guarantee changes to orders that haven't yet gone to the carrier. After that, use our Return & Refund Policy — you've got 60 days.

11. Contact

Maison Lisse — Customer Care
help@maisonlisse.shop
Monday to Friday, 09:00–17:00 — we reply within 1–2 business days.