Terms of service
Last updated: 8 September 2026
These terms cover your use of maisonlisse.shop and everything you buy from us. By browsing the site or placing an order, you accept them. If you don't, please don't use the site.
Questions about anything here: help@maisonlisse.shop.
1. Who we are
Maison Lisse designs and sells bras, lingerie and everyday wear-with-everything essentials, sold online at maisonlisse.shop and delivered to France.
Customer care: help@maisonlisse.shop, Monday to Friday, 09:00–17:00. We reply within 1–2 business days.
2. These terms
These terms apply to every order placed through our site. You can read and save them at any time before you buy, and you confirm you accept them when you check out.
We may update them. The version that applies to your order is the one published on the site at the moment you place it. If any part of these terms turns out not to apply, the rest still stands.
3. Our products
We describe every product as accurately and honestly as we can. Photographs and videos are there to show you the product, but colours can look different from screen to screen, and small variations in shade, finish or trim between batches are normal and aren't a fault.
Our garments follow our own size guide — sizing varies a lot between brands, so please check ours before you order. If you're between sizes, email us and we'll help you choose.
Products are available while stocks last. Offers and promotions run only while they're displayed on the site.
If something is obviously wrong in a listing — a clearly mistaken price, for example — we're not bound by it. If we spot it after you've ordered, we'll contact you and you can either confirm at the correct price or cancel for a full refund.
4. Prices
Prices are shown in euros and include tax. Delivery costs, where they apply, are shown separately before you confirm.
The price that applies to your order is the one displayed when you place it. If prices change later, your order isn't affected.
5. Placing an order
Add your items to the cart, enter your delivery and billing details, choose a delivery and payment method, then review everything before confirming. You'll see a full summary and can correct any mistakes before the final step.
Your order is confirmed when we send you an order confirmation email. Keep it — it's your record of what you bought, what it cost and how it's being delivered.
If an item turns out to be unavailable after you've ordered, we'll tell you quickly and refund that part of your order.
We may decline or cancel an order where there's a good reason to — for example a suspected fraudulent payment, an address that's clearly incomplete, an unusually large order, or an order placed for resale.
6. Payment
Payment is taken in full when you order, using one of the methods offered at checkout. Payments are handled by our payment providers over a secure connection, and we never see your full card details.
We dispatch your order once payment has been approved. If a payment is later reversed without good reason, we may recover what's owed.
7. Delivery
We deliver to France. Timings, carriers and costs are set out in our Shipping Policy, which forms part of these terms.
Your parcel is our responsibility until it reaches you. Once you or someone you've nominated has it in hand, it's yours.
Please double-check your delivery address before confirming — we can usually fix it before dispatch, but not after, and extra costs caused by a wrong address may be passed on.
8. Returns, exchanges and refunds
You have 60 days from delivery to return an item. The full conditions — what state items need to be in, who pays return postage, how exchanges work and when you get your money back — are in our Return & Refund Policy, which forms part of these terms.
9. If something is faulty
If an item arrives damaged, faulty, or isn't what you ordered, email help@maisonlisse.shop within 7 days with your order number and a few photos. Once we've reviewed it, we'll send you a free replacement. If you'd rather have a refund instead, return postage is covered by you. Full details are in our Return & Refund Policy.
This applies to genuine faults. It doesn't cover normal wear, damage caused by washing against the care instructions, alterations, or accidental damage after delivery.
10. Your account
If you create an account, keep your password to yourself — you're responsible for what happens under it. Tell us straight away if you think someone else has got into it.
Please don't use the site to do anything unlawful, place fraudulent orders, try to break into our systems, upload anything harmful, scrape or copy our content, or harass anyone. We may close an account that's being misused.
11. Our content
The Maison Lisse name and logo, and all the text, product descriptions, photographs, videos, illustrations and design on the site, belong to us or to the people who licensed them to us.
You're welcome to browse and enjoy the site for your own personal use. Copying, republishing or using our content commercially isn't allowed without our written permission.
12. Reviews and photos you share
If you send us a review or a photo, you're giving us permission to show it on our site and in our marketing.
Please only share content that's genuinely yours, honest about your own experience, and doesn't infringe anyone else's rights. We may decline or remove content that's offensive, misleading, off-topic or not linked to a real purchase. We never rewrite the substance of a review, and we don't pay for positive ones.
13. Our responsibility
We stand behind what we sell, and nothing here limits our responsibility where it shouldn't be limited.
Beyond that, we're not responsible for indirect losses, lost profits or lost opportunities, and our responsibility for any order is limited to what you paid for it.
We do our best to keep the site running, but we can't promise it will never be down — we sometimes need to take it offline for maintenance, updates or security.
One thing worth saying plainly: our products are garments. They're designed for comfort and everyday wear, not to treat, prevent or cure any medical condition, and nothing on our site is medical advice. If you have a health concern, speak to a professional.
14. Things outside our control
We're not responsible for delays or failures caused by events we can't control — extreme weather, fire, flood, strikes, carrier failures, network or transport disruption, cyber-attacks, or decisions by public authorities. If something like that holds up your order for more than 30 days, either of us can cancel it and we'll refund you in full.
15. Your information
We handle personal information in the way described in our Privacy Policy, which forms part of these terms.
16. If something goes wrong
Email help@maisonlisse.shop. We acknowledge every complaint within 2 business days and aim to give you a proper answer within 14 days. Almost everything gets sorted out at this stage — please give us the chance first.
17. Contact
Maison Lisse — Customer Care
help@maisonlisse.shop
Monday to Friday, 09:00–17:00